Paratransit will provide non-emergency transportation to:

Days and Hours of Operation

Monday through Saturday
Between 7:00 a.m. and 5:30 p.m.
The service does not operate on Sunday
Service is no-fee, by appointment only

Group and Evening Trips - Saturday, Special Request

Services are provided for group, evening and Saturday transportation by special arrangement with the County's Administrative Office by calling (908) 659-5000.

Trip Reservations [Call (908) 241-8300]

Reservations can be made Monday through Friday 8:00 a.m. to 4:30 p.m.

Please call three to five days in advance to request a trip.

You will be asked to provide the following information when you request a trip for the first time:

• Name, Address & Telephone Number

• Date of Birth

• Medicaid Number (if applicable)

• Income Level (approx.)

• Disability or Special Need

• Mobility device (wheelchair, scooter, etc.)

• Assistance device (walkers, etc.)

When requesting a trip please provide the following information:

• Day, Date and Time of the appointment

• Address, City, State and Phone Number

• Approximate Time of Return

• Doctor's name, Clinic name, Company name, telephone number

Every effort will be made to accommodate your request however; trips will be determined by availability. Out of county trips are provided to destinations up to 5 miles outside of the county on Monday & Wednesday.

Try to be on-time to meet the vehicle at your designated time and place. The van will wait no longer than 5 minutes, unless instructed by the dispatcher at your request.

Passenger Responsibilities

• Unruly or inappropriate behavior may result in loss of transportation

• No pets other than a service animal accompanying a person with a disability

• Seat belts must be worn at all times while the vehicle is moving

• No smoking, eating or drinking is permitted on the vehicle

• Be ready at least 15 minutes before your scheduled pick-up time

• Allow at least 15 minutes after your scheduled pickup time before calling the reservationist

• If an aide is needed the passenger must acquire one

• Telephone the scheduling office if you will be late for a return trip

Trip Cancellations

If you must cancel a trip, try to call at least 2 hours before the scheduled pickup time; or as soon as possible. If you call after business hours, please leave your name, telephone number and scheduled trip information on the answering machine.

Three or more uncancelled appointments (no-shows) within a 30 day period will result in a suspension of your transportation privileges for a period of 14 days.

Helpful Tips for Making your Arrangements for Transportation

• Call no sooner than two weeks prior to your desired trip

• Transportation is available on a first come-first served basis

• Try to be flexible, you may be asked to change the time of your appointment

• If possible, make your appointments for the middle of the day when the system is least busy

Donations

The Union County Paratransit System provides free service to county residents who are eligible. Voluntary monetary contributions are welcomed and help to support the continuation of this transportation service. Donation envelopes are available upon request on all paratransit vehicles. Cash or checks are accepted; please make check out to "Union County Paratransit System" we are located at:

79 WEST GRAND STREET
ELIZABETH, NJ 07202

Problems and General Information

If you have any problems or questions, you may contact the administrative office
Monday thru Friday between 8:30 a.m. to 4:30 p.m.

CALL (908) 659-5000

Please keep in mind that this system is not able to meet the needs of all Union County residents. We appreciate your cooperation so that we may accommodate your request.

Veterans Transportation

• Transportation is available Tuesday & Thursday to Lyons Hospital

• Every Wednesday to East Orange VA Hospital

• Transportation is provided daily to the veterans clinic at Trinitas Hospital